Refund Policy:
At Diata Log Shipping Services Company Limited (DLSSCL), we prioritize client satisfaction above all else. In the rare event that our services are not rendered as expected or if there has been an overpayment, we are committed to promptly issuing refunds to our clients.
Our refund policy is straightforward and transparent. If a client has paid for services that were not provided or if there has been an overpayment, we will promptly initiate the refund process upon verification of the issue. Whether it’s a billing discrepancy, a cancellation, or any other valid reason for refund, our team is dedicated to resolving the matter swiftly and fairly.
Cancellation Policy:
We understand that circumstances can change, and plans may need to be adjusted accordingly. That’s why at DLSSCL, we offer a flexible cancellation policy to accommodate our clients’ needs.
Clients wishing to cancel services are required to provide written notice to DLSSCL at least 24 hours prior to the scheduled service date. This allows us to manage our resources effectively and minimize any inconvenience to both parties.
Our cancellation policy is designed to be fair and reasonable, giving our clients the flexibility they need while also allowing us to maintain the highest standards of service delivery.
Please note that these policies are subject to review and modification based on the specific needs and legal requirements of our company. We always recommend consulting with a legal professional to ensure compliance with applicable laws and regulations. At DLSSCL, we are committed to transparency, integrity, and providing the best possible experience for our clients.